Archive for the ‘Entrepreneurship’ Category

Entrepreneurs – People you Trust are not your Tribe users!

Friday, January 11th, 2013

9.9 out 10 Entrepreneurs expose the first look of their product to their friends, family and people who trust them and they trust. If we throw all of them under the umbrella of “Trusted Users”, these trusted users will help you a lot in the early stage of your product evolution. They will help you find bugs, give you friendly advise, moral support and so forth.

Let me clue you in on one biggest surprise about trusted users -

 Trusted Users are NOT your Tribe Users

 

Tribes as Customers

This blog is inspired by my conversations with Maxim Razmakhin, founder of Mixely – a new way to find friends . Max is really smart and is on to something interesting. Watch his progress.

Where can you find your tribe users?

  • Tribe users typically emerge from those who have the problem that your product solves; and will “try” a new solution other than what they have been doing for a long time. Not all people who have this problem will become your tribe users. Only a small segment of them.
  • Tribe users are also part of those users who have an immediate need, urgency, desire, resources and time to engage with your “not so great beta” product.
  • For each startup, their particular tribe user is defined based on the
    • Market (emerging, mature, crowded emerging, etc)
    • Business Model (B2c, B2B, B2B2C)
    • Revenue Model (Paid, Free, Ad supported)
    • Age, demographic, etc, etc.
    • In short this is very subjective to every startup – don’t mimic what others are doing. Define your tribe user based on what is ideal for your business

there are many customers

What are other characteristics of Tribe users?

  • Tribe users are those who don’t care who you (founder) or your team is BUT love everything about the product
  • Tribe users don’t hesitate to tell you that your product sucks and which features work well and what features don’t work well. Tribe users don’t hesitate to voice their dissatisfaction but at the same time change their opinion if you hear and address their concerns.
  • Tribe users have an emotional and passionate relationship with the product and company rather than the company management or team. Of course that passion and emotion could emerge from how the management/founders engage with the users, but ultimately their relationship is with the product.

Internet is not for everyone

Picking people you trust for the tribe users does not qualify them as your tribe users. Also, picking who trust you rather than their own needs also doesn’t qualify as tribe users.

People who trust you and you trust might not be honest with you. More importantly they may not even fit the profile of your target user. You sister, college roommate, advisor, colleagues, drink buddy – while all of them have a trust relationship with you, they send you incorrect signals for the success of your product.

What to avoid when looking for Tribe users?

  • When it comes to tribe users, don’t start with trusted relationship just because you could. They will lead you the wrong way.
  • When it comes to tribe users, don’t accept everyone who wants to try your product. Define a “profile of your prospective user” and stick to it. Make it public – don’t worry about alienating others, as most of them are not even looking at your site or your product anyways.
  • When you let your users pick their friends to be part of your tribe, I would use some caution; In the interest of “virality” and growth, most entrepreneurs allow their users to invite their friends. While there is less risk in the growth stage, but in the initial stage, this might be risky. So, add proper thought into how you can control this process at the same time empower your users. Priority is to find users who fit your qualifications -rather than just any willing users. Don’t expect your users (even though they are your tribe users) to care as much as you care about these aspects.

 

-@Vsistla

Startup Accelerators: Re-evaluate Processes Around Mentors & Advisors along with Entrepreneurs!

Monday, November 19th, 2012

Genotypes of an organism are inherited instructions carried within the Organisms genetic Code. Where as Phenotypes of an organism are what is resulted from Organisms genes as well as the influence of environmental factors and the interactions between the two.

From Wikipedia -

The interaction between genotype and phenotype has often been conceptualized by the following relationship:

genotype (G) + environment (E) → phenotype (P)

A more nuanced version of the relationship is:

genotype (G) + environment (E) + genotype & environment interactions (GE) → phenotype (P)

 

In the world of Entrepreneurship, Accelerators, & Incubators, no matter how great the mentorship is, how great the ecosystem is, ultimate success of the startup still depends on the entrepreneur and the entrepreneurs ability to respond to the ecosystem. Accelerators only empower the right entrepreneur.

That’s conventional conclusion and thinking;

What’s missing in the above argument is the relevant “qualification” of the ecosystem. For example just because a mentor is great at what he does or has been a successful serial entrepreneur, doesn’t mean that the mentor can create right support for a specific entrepreneur;

Entrepreneur’s ability to learn, grow and get influenced has as much bearing on him as it is on the accelerator and its ecosystem. 

Most of the accelerators pick mentors and advisors from their connections and networks well before they even know the entrepreneurs, their startup concepts and their needs & strengths. While the new accelerator model (assuming the 1990s version is original/older version aka IdeaLabs, etc) is less than a decade old, there has not been enough progress with respect to mentors, advisors and ecosystem customization based on individual entrepreneurs and enterpreneur’s startup ideas. Some of these accelerators get away by saying that we are investing in the entrepreneur rather than their idea – while there is some validity in that argument but am sorry, “no cigar”!

Since 2011 and 2012 we are starting to see industry specific accelerators – for industry such as Health Care IT, Fashion Tech, FinTech, Entreprise, etc. While these might address some of the problems common in generalist accelerators (by bringing specific mentors in a particular industry or sector), they also bring their own set of challenges and problems.

Going back to mentors and advisors, best way to improve the accelerator model is to start focusing on mentors & advisors as well – not just on entrepreneurs.

Here are some recommendations -

  • Some Mentors and advisors should be changed for each semester based on the entrepreneurs, their backgrounds and their startup ideas.
  • Mentors and Advisors should be accountable for their contribution – not just at the equity/compensation level, but some open/independent review of their contribution to the ecosystem.
  • Mentors and Advisors cannot be part of the management or shareholders of the Accelerators – this creates a conflict of interest for the management to be critical of mentor’s performance/actual contribution.
  • Mentors/Advisors who are also investors also creates weird situations – for the entrepreneur who is getting mentorship and the management. This scenario needs to reviewed appropriately – on a case by case basis.

@Vsistla

All Entrepreneurs & Investors are cursed by “Value Attribution”!

Friday, July 13th, 2012

Value attribution is a basic innate human behavioral tenet  that superimposes characteristics and qualities of an individual or thing when we  are assessing the “objective” value of the individual or thing. In other words we tend to stick with the “perceived value” of a thing or individual over its “objective value”. Our perceptions from our own culture, past experiences, diagnostic biases take over and trump our ability to assess based on the real objective values.

Value attribution phenomenon was demonstrated by Joshua Bell – one of the finest violinists and Washington Post in 2010 in Washington D.C. at a Subway station where over a 1000 people walked by without paying attention when Joshua Bell – one of the best known violinists in the world played for over 45 mins on his $3.5 Million worth violin – at a busy Subway stations in D.C. Metro.

Value attribution is all around us – every time you try to interact with someone who is more accomplished than you or in a different social strata …..some of this is very much reflected in our Zombie relationships we have built around us via social networks.

Our media industry also plays into “value attribution”. We see this in typical headlines and trade journals as well – where if someone famous or accomplished gives a sound bite, that gets more visibility and credibility than someone who is nobody although both of them concluded the same thing. Specifically when I was a research analyst early 2000s anything I said was picked up as a quote and listed here and here but no one cares two hoots even if I had said something more profound via my blogs or otherwise without such a credible “qualification”.

How is “value attribution” related to startups, entrepreneurs and investors?

Well, let me tell you that its spread intravenously through out the entire industry – for worse.

Entrepreneurs:

Whether you are a first time entrepreneur or serial entrepreneur, you do face negative and positive biases respectively that adversely affect you, regardless of the bias.

For first time entrepreneurs, most investors – angels and VCs alike have a negative bias for the inexperienced and lack of credibility. The mentality is if you didn’t do this before why would we invest in you and take a bigger risk.

Where as for a seasoned or more than once entrepreneur – angels & VCs – especially those who have already invested or saw the entrepreneur execute in the past – give a positive bias – and are lot more inclined to invest. Most investors are ignorant of the fact that success is not fungible and every startup would have similar as well as unique challenges. Millions of investor dollars go in the gutter because of positive bias towards serial entrepreneurs.

Investors:

For one of my previous startups, many investors have told me that they would only invest in entrepreneurs with whom they have worked in the past.

While taking the “known devil is better than the unknown god” approach works in most cases, I am willing to bet that statistically investors might lose “more” on startups that they have not invested but should have than the startups they have invested based on the “value attributions”. 

 

Investors – angels as well as VCs alike give higher weight towards existing relationships, past experiences & emotionally charged biases when they deal with known entrepreneurs. On the flip side, they go the other extreme when they deal with first time entrepreneurs with perceived biases.

Investor or entrepreneur or just about anyone – approach all your interactions with people (strangers or friends) around you as if its a privilege for you to interact with them!

Especially first time entrepreneurs should create interesting avenues and opportunities to overshadow “value attribution” that they will inevitably face when they want to build their startup and do fund raising. There is no check list I can provide but will tell you that its your mind set and perspective that will help you overcome this dogma.

 

Goodhart’s Law comes to Entrepreneur’s rescue in Learn-Measure-Iterate Lean Cycle!

Saturday, January 7th, 2012

 When a particular measure is used as an indicator of the performance of a system, people may choose to target that measure, improving its value at the cost of other aspects of the system. The chosen measure then improves disproportionately, and becomes useless as a measure of performance of the system.

I just paraphrased Charles Goodhart’s phenomenon about data, reacting to results and increasing of performance based on statistics.

This kind of paradoxical challenges are faced by most startups and entrepreneurs – and unfortunately it’s the case even with established organizations.

Hence it is so important for entrepreneurs to have near term and long term strategies constantly aligned in everything they do – product, go to market, channel development, marketing, customers and partners.

Agreed that you might not be able to do this for every decision – but – as long as you take time frequently to realign the objectives and priorities for your startup, you will still come ahead of many other startups.

You can increase sales – many ways – but not all might fit your brand objectives!

Not seeing the forest for the trees is a common behavioral problem we all face in every walk of our life and entrepreneurs end up paying a high price for this – even their startup existence. 

So, how could one become better at this? There is no magic “seven step” process to change this. Most of the lean startups – that focus on measure-learn-iterate cycle become victims of this behavior.

Some of the ways I have dealt with are -

  • In your data analysis, start measuring it from various view points as well as different combinations. For example – evaluate the data from view points of end users, customers, partners, employees, etc. Similarly, instead of just focusing on one data point as an individual entity, try looking at it in combination with other data points. This results in amazingly different conclusions – which could lead you to different iterations.
  • When you want to iterate based on a customer data point or user feedback or site traffic or sales figures, make sure you evaluate the impact of your proposed solution on that particular data point as well as the overall platform or product or site or business or what so ever.

Its easy to make fish or a fiend of the same thing – based on your view point!

Top 5 Enhancements to Chatroulette (Chatrt) – to make it mainstream!

Thursday, March 18th, 2010

If you have not checked out ChatRoulette, check it out …but very cautiously ….. and make sure it is not during business hours over your corporate network. For those of you who want to just read about it, ChatRoulette is a Web Application – that combines the boring chat and Webcam experience with “chance” i.e roulette ….. what’s so great about it? If you throw such an App in the wild with millions of people, what comes out of that is nothing short of the world itself …….for now, its all smut but that’s only the start!

ChatRoulette was created by a Russian teenage over a weekend has become the latest breading ground for people to interact with complete and total strangers …….this is Social Networking 2.0 in my view.

Here is how it works – in its current instantiation – You open ChatRoulette.com in your browser and it will ask your permission to use your Webcam and microphone. As soon as you accept, you “spin” the wheel to see who is out there to chat or interact with you. Once the system finds a partner, you have an option to interact with that person or disconnect and spin again. As Forrest Gump’s mom would say, its a box of chocolates …. you never know what you are going to get ….except that in the case of ChatRt, you most certainly can guess what you might run into!

chatroulette-casey-video-001

Some of non scientific analysis by Casey Neistat is shown in the image here.

Agreed that most of what you see in ChatRoulette is smut and desperation …… but that will ultimately be over shadowed by interesting and innovative applications …….either out of ChatRoulette or some copy cat down the line …..

So, with that said, here is my top 5 enhancement list to ChatRoulette concept …..

5. Just the way you have Seeders and Leechers in the world of P2P, identify users based on what they want to do – contribute, just watch, listen, chat, and so forth. This way, user can select the type of their audience.

4. Create lead generation and brand marketing channels – a very powerful application. If I am looking to buy a brand new TV, I want to sign into the Electronics Channel and consume messages about the latest TV and maybe interact with the customer service and brand representatives – a good source of revenue for ChatRoulette.

3. Ability for users to bookmark certain contributors – for an added premium. This gets into another source of revenue for ChatRoulette. Contributors get compensated by their regular audience and ChatRoulette makes a % of that exchange. For such paid audience, the odds of getting the bookmarked contributor will be increased.

2. Currently ChatRt brings the content from its audience to its audience – why not add some automated sources of content – potentially from libraries of interesting video and audio content cataloged over the years? Contributors could plug in their hundreds of hours of content from Youtube and Podcasts and the likes into the mix.

1. Create “specific” channels and let people sign in with proper credentials to contribute to the ecosystem. This way, people with various objectives get to spin the wheel and interact with what they are looking for; in short vertically integrated roulette’s ……for the masses! Auctions (ebay is so 1990s), live shows (Broadway is so 20th century) and so on …..With some “on demand” elements to ChatRt, many industries such as recruiting, dating, shopping, cooking, and entertainment might go through massive disruptions in the near future !

Happy interaction gambling!
-Vamsi
Opinions expressed are my own and not of my employer!

Entrepreneurship operates by same rules as Evolution – Survival of the fittest!

Thursday, February 25th, 2010

Inspired by Steve Masur’s (@masur) Tweet -
Masur Tweet

This is true for individuals as well as companies and businesses. This will be the fact in any environment where there is freedom of thought, democracy and capitalism are recognized and rewarded.

Peaking a bit into our own history,

There were 1000 Printers within 15 years of Gutenberg Printing Press discovery -

According an archived article by New York Times, there were 448 Car Manufacturers in the US and about 40 companies have folded from 1912 through 1916.

Within 2 years of iPhone AppStore, almost a dozen companies have announced their own versions of AppStores from the likes of Qualcomm, Verizon, Intel, Blackberry, and Nokia.

This is very similar to classic idea filtering we all go through as part of ideation. The only difference is, in this case, true entrepreneurship, determination and execution gets tested during the filtering process. No one should get discouraged by their competition or first movers in any space. Had it been the case Facebook wouldn’t have existed in the light of Friendster, Google in the shawdows of Yahoo! and Linux in the trails of Microsoft.

idea funnel

As Geoffrey Moore says in Dealing With Darwin, “Free-market economics operate by the same rules as organic systems in nature”.

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Opinions expressed are mine own.